Searchlight Services Ltd. Return & Refund Policy

What's Covered

• Return a product purchased directly from Searchlight Services Ltd.

Searchlight Services Ltd. doesn't accept returns for the following types of products:

• Not-for-resale (NFR), pirated, tryout, or free-of-charge products or versions. • Online Service Subscriptions.
• Products purchased from an online auction site, or from an individual.
• Products, or versions of products, that Searchlight Services Ltd. no longer distributes or supports.

Return a product purchased directly from Searchlight Services Ltd.

Searchlight Services Ltd. will exchange or refund the purchase of a product or support contract that you purchased directly from Searchlight Services Ltd. if you contact Searchlight Services Ltd. to request the return within 30 days of receiving the product.

Note: Failure to contact Searchlight Services Ltd. prior to returning your will result in the destruction of your product without refund or exchange.

Return a product for a refund

To return a product purchased directly from Searchlight Services Ltd.

Contact Searchlight Services Ltd. with the following information:
• The order number
• Your name
• The product you're returning
• The serial number, if applicable
• The reason for the return
• The purchase price before tax

To initiate a return of a product purchased on the Searchlight Services Ltd., email info@triumphcasemanagement.net.

Note: You have 30 days from the date that Searchlight Services Ltd. issues the Return Ticket to return the product to the Searchlight Services Ltd. Any Return Tickets remaining in Searchlight Services Ltd.’s system past the 30-day limit are cancelled.

Refunds will be provided in the same tender that the purchase was paid in:
- Debit card will be refunded to the original debit card.
- Credit card will be refunded to the original credit card.
- PayPal accounts will be refunded to the original PayPal account.

If you discover what you believe to be a product defect, please contact Searchlight Services Ltd. at info@searchlight.ca. Such a defect, if any, is covered under the terms of your product warranty. Please refer to the warranty information and other support documentation that came with your product.

The personal information provided for a refund is required in order to process the refund and is used for the following purposes:
- For auditing purposes; and
- To ensure customer satisfaction

It is important that all orders submitted be accurate. If you are in doubt about an order, please contact Searchlight Services Ltd. at info@searchlight.ca .